Return & Policy

Return & Refund Policy – Arwino Store

At Arwino Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

The item is damaged or defective
The item received is incorrect
The item arrives in unsatisfactory condition

To qualify for a return:

The item must be unused
The item must be in its original condition and packaging
You must provide proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

Items marked as Final Sale
Gift cards
Personalized or custom-made products
Items that have been used, worn, or damaged by the customer

3. How to Request a Return

Before returning any item, please contact us first.

Your request must include:

Your order number
The reason for the return
Photos of the item if it is damaged or incorrect

If your return request is approved, we will provide instructions on how to return the item.

4. Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved:

Your refund will be issued to your original payment method
Refund processing may take 5–10 business days, depending on your bank or payment provider